Privacy Policy
1 Introduction
1.1 From time to time COLDCOAST PTY LTD (“the Company”) is required to collect, hold, use
and/or disclose personal information relating to individuals (including, but not limited to its
customers, contractors, suppliers and employees) in the performance of its business activities.
1.2 The information collected by the Company will, from time to time, be accessible to certain
individuals employed or engaged by the Company who may be required to use the information
in the course of their duties.
1.3 This document sets out the Company’s policy in relation to the protection of personal
information, as defined, under the Privacy Act 1988 (Cth) the (“Act”), which includes the
Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) and the Australian Privacy
Principles (“APP”). The APPs regulate the handling of personal information.
1.4 The obligations imposed on the Company under this policy are also imposed on any individual
employed or engaged by the Company (“employees”).
1.5 This policy outlines the Company’s requirements and expectations in relation to the handling of
personal information.
2 Scope
2.1 This policy applies to all employees, independent contractors, consultants and other workers
engaged by the Company and who have access to personal information in the course of
performing their duties.
3 What is personal information?
3.1 Personal information means information or an opinion (including information or an opinion
forming part of a database), whether true or not, and whether recorded in material form or not,
about an individual whose identity is apparent, or can reasonably be ascertained, from the
information or opinion.
4 What is not personal information?
4.1 This policy does not apply to the collection, holding, use or disclosure of personal information
that is an employee record as they are exempt from the APPs.
4.2 An employee record is a record of personal information relating to the employment of an
employee. Examples of personal information relating to the employment of the employee
include, but are not limited to, health information and information about the engagement,
training, disciplining, resignation, termination, terms and conditions of employment of the
employee.
4.3 Employees (such as those engaged in a supervisory, operations or human resource capacity)
will have access to employee records. Employees who have access to employee records must
ensure that the information is handled confidentially and for a proper purpose only. Employee
records are only permitted to be collected, used and disclosed where the act of doing so is
directly related to a current or former employment relationship.
4.4 Employees who have access to employee records and who may have a question about the use
or disclosure of employee records, should contact Office Manager.
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5 Kinds of information that the Company collects and holds
5.1 The Company collects personal information that is reasonably necessary for one or more of its
functions or activities or if the Company has received consent to collect the information. If the
Company collects sensitive information (as defined below), the Company must also have
obtained consent in addition to the collection being reasonably necessary.
5.2 The type of information that the Company collects and holds may depend on an individual’s
relationship with the Company, for example:
i. Candidate: if a person is a candidate seeking employment with the Company, the
Company may collect and hold information about that candidate including the
candidates name, address, email address, contact telephone number, gender,
age, employment history, references, resume, medical history, emergency contact,
taxation details, qualifications and payment details.
ii. Customer: if a person is a customer of the Company, the Company may collect
and hold information including the customer’s name, address, email address,
contact telephone number, gender and age and other sensitive information.
iii. Supplier: if a person or business is a supplier of the Company, the Company may
collect and hold information about the supplier including the supplier’s name,
address, email address, contact telephone number, business records, billing
information and information about goods and services supplied by the supplier.
iv. Referee: if a person is a referee of a candidate being considered for employment
by the Company, the Company may collect and hold information including the
referee’s name, contact details, current employment information and professional
opinion of candidate.
v. Sensitive information: the Company will only collect sensitive information where
an individual consents to the collection of the information and the information is
reasonably necessary for one or more of the Company’s functions or activities.
Sensitive information includes, but is not limited to, information or an opinion about
racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs,
membership of a trade union, sexual preferences, criminal record, health
information or genetic information.
6 How the Company collects and holds personal information
6.1 The Company (and the employees acting on the Company’s behalf) must collect personal
information only by lawful and fair means.
6.2 The Company may collect personal information in a number of ways, including without
limitation:
i. through application forms (e.g. job applications, VIP and loyalty program
applications);
ii. by email or other written mechanisms;
iii. over a telephone call;
iv. in person;
v. through transactions;
vi. through the Company website;
vii. through lawful surveillance means such as a surveillance camera;
Policy – Privacy
viii. by technology that is used to support communications between individuals and the
Company;
ix. through publically available information sources (which may include telephone
directories, the internet and social media sites); and
x. direct marketing database providers.
6.3 When the Company collects personal information about an individual through publicly available
information sources, it will manage such information in accordance with the APPs.
6.4 At or before the time or, if it is not reasonably practicable, as soon as practicable after, the
Company collects personal information, the Company must take such steps as are reasonable
in the circumstances to either notify the individual or otherwise ensure that the individual is
made aware of the following:
i. the identity and contact details of the Company;
ii. that the Company has collected personal information from someone other than the
individual or if the individual is unaware that such information has been collected;
iii. that collection of personal information is required by Australian law, if it is;
iv. the purpose for which the Company collects the personal information;
v. the consequences if the Company does not collect some or all of the personal
information;
vi. any other third party to which the Company may disclose the personal information
collected by the Company;
vii. the Company’s privacy policy contains information about how an individual may
access and seek correction of personal information held by the Company and how
an individual may complain about a breach of the APPs; and
viii. whether the Company is likely to disclose personal information to overseas
recipients, and the countries in which those recipients are likely to be located.
6.5 Unsolicited personal information is personal information that the Company receives which it
did not solicit. Unless the Company determines that it could have collected the personal
information in line with the APPs or the information is contained within a Commonwealth
record, it must destroy the information to ensure it is de-identified unless the Company
determines that it is acceptable for the Company to have collected the personal information.
7 Use and Disclosure of Personal Information
7.1 The main purposes for which the Company may use and/or disclose personal information may
include but are not limited to:
i. recruitment functions;
ii. customer service management;
iii. training and events;
iv. surveys and general research; and
v. business relationship management.
7.2 The Company may also collect, hold, use and/or disclose personal information if an individual
consents or if required or authorised under law.
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7.3 Direct marketing:
i. the Company may use or disclose personal information (other than sensitive
information) about an individual for the purpose of direct marketing (for example,
advising a customer about new goods and/or services being offered by the
Company);
ii. the Company may use or disclose sensitive information about an individual for the
purpose of direct marketing if the individual has consented to the use or disclosure
of the information for that purpose; and
iii. an individual can opt out of receiving direct marketing communications from the
Company by contacting the Privacy Officer in writing or if permissible accessing
the Company’s website and unsubscribing appropriately.
8 Disclosure of Personal Information
8.1 The Company may disclose personal information for any of the purposes for which it is was
collected, as indicated under clause 6 of this policy, or where it is under a legal duty to do so.
8.2 Disclosure will usually be internally and to related entities or to third parties such as contracted
service suppliers.
8.3 If an employee discloses personal information to a third party in accordance with this policy, the
employee must take steps as are reasonable in the circumstances to ensure that the third party
does not breach the APPs in relation to the information.
9 Access to personal information
9.1 If the Company holds personal information about an individual, the individual may request
access to that information by putting the request in writing and sending it to the Privacy Officer.
The Company will respond to any request within a reasonable period, and a charge may apply
for giving access to the personal information where the Company incurs any unreasonable
costs in providing the personal information.
9.2 There are certain circumstances in which the Company may refuse to grant an individual
access to personal information. In such situations the Company will provide the individual with
written notice that sets out:
i. the reasons for the refusal; and
ii. the mechanisms available to you to make a complaint.
9.3 If you receive such a request, please contact Office Manager.
10 Correction of personal information
10.1 If the Company holds personal information that is inaccurate, out-of-date, incomplete, irrelevant
or misleading, it must take steps as are reasonable to correct the information.
10.2 If the Company holds personal information and an individual makes a request in writing
addressed to the Privacy Officer to correct the information, the Company must take steps as
are reasonable to correct the information and the Company will respond to any request within a
reasonable period.
10.3 There are certain circumstances in which the Company may refuse to correct the personal
information. In such situations the Company will give the individual written notice that sets out:
i. the reasons for the refusal; and
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ii. the mechanisms available to the individual to make a complaint.
10.4 If the Company corrects personal information that it has previously supplied to a third party and
an individual requests the Company to notify the third party of the correction, the Company will
take such steps as are reasonable to give that notification unless impracticable or unlawful to
do so.
10.5 If you receive such a request, please contact Office Manager.
11 Integrity and security of personal information
11.1 The Company will take such steps (if any) as are reasonable in the circumstances to ensure
that the personal information that it collects is accurate, up-to-date and complete.
11.2 Employees must take steps as are reasonable in the circumstances to protect the personal
information from misuse, interference, loss and from unauthorised access, modification or
disclosure.
11.3 If the Company holds personal information and it no longer needs the information for any
purpose for which the information may be used or disclosed and the information is not
contained in any Commonwealth record and the Company is not required by law to retain the
information, it will take such steps as are reasonable in the circumstances to destroy the
information or to ensure it is de-identified.
11.4 If you are unsure whether to retain personal information, please contact Office Manager to
discuss.
12 Data Breaches and Notifiable Data Breaches
12.1 A “Data Breach” occurs where personal information held by the Company is accessed by, or is
disclosed to, an unauthorised person, or is lost. An example of a Data Breach may include:
i. Lost or stolen laptops or tablets;
ii. Lost or stolen mobile phone devices;
iii. Lost or stolen USB data storage devices;
iv. Lost or stolen paper records or documents containing personal information relating
to the Employer’s customers or employees;
v. Employees mistakenly providing personal information to the wrong recipient (i.e.
payroll details to wrong address);
vi. Unauthorised access to personal information by an employee;
vii. Employees providing confidential information to the Employer’s competitors;
viii. Credit card information lost from insecure files or stolen from garbage bins;
ix. Where a database has been ‘hacked’ to illegally obtain personal information; and
x. Any incident or suspected incident where there is a risk that personal information
may be misused or obtained without authority.
12.2 If you are aware of or reasonably suspect a Data Breach, you must report the actual or
suspected Data Breach to Office Manager as soon as reasonably practicable and not later than
24 hours after becoming aware of the actual or suspected Data Breach.
12.3 A “Notifiable Data Breach” occurs where there is an actual Data Breach, and:
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i. a reasonable person would conclude that the unauthorised access or disclosure
would likely result in serious harm to the relevant individual (including harm to their
physical or mental well-being, financial loss, or damage to their reputation); or
ii. in the case of loss (i.e. leaving an unsecure laptop containing personal information
on a bus), unauthorised access or disclosure of personal information is likely to
occur as a result of the Data Breach, and a reasonable person would conclude
that the unauthorised access or disclosure would likely result in serious harm to
the relevant individual (including harm to their physical or mental well-being,
financial loss, or damage to their reputation).
12.4 A Notifiable Data Breach does not include a Data Breach where the Company has been
successful in preventing the likely risk of serious harm by taking remedial action.
Assessment
12.5 If the Company is aware of any actual or suspected Data Breach, it will conduct a reasonable
and expeditious assessment to determine if there are reasonable grounds to believe that the
Data Breach is a Notifiable Data Breach or not.
Notification
12.6 Subject to any restriction under the Act, in the event that the Company is aware of a Notifiable
Data Breach, the Company will, as soon as practicable, prepare a statement outlining details of
the breach and notify:
i. the individual whose personal information was part of the Data Breach ; and
ii. the Office of the Australian Information Commissioner.
13 Anonymity and Pseudonymity
13.1 Individuals have the option of not identifying them self, or using a pseudonym, when dealing
with the Company in relation to a particular matter. This does not apply:
i. where the Company is required or authorised by or under an Australian law, or a
court/tribunal order, to deal with individuals who have identified themselves; or
ii. where it is impracticable for the Company to deal with individuals who have not
identified themselves or who have used a pseudonym.
13.2 However, in some cases if an individual does not provide the Company with the personal
information when requested, the Company may not be able to respond to the request or
provide you with the goods or services that you are requesting.
14 Complaints
14.1 Individuals have a right to complain about the Company’s handling of personal information if
the individual believes the Company has breached the APPs.
14.2 If an employee becomes aware of an individual wanting to make such a complaint to the
Company, the employee should direct the individual to first contact Office Manager in writing.
Complaints will be dealt with in accordance with the Company’s complaints procedure and the
Company will provide a response within a reasonable period.
14.3 Individuals who are dissatisfied with the Company’s response to a complaint, may refer the
complaint to the Office of the Australian Information Commissioner.
15 Breach of this policy
15.1 An employee directed by the Company to do an act under this policy and which relates to
personal information, must ensure that in doing the act they comply with the obligations
imposed on the Company. An employee directed by the Company who fails to do an act in
accordance with this policy will be deemed to have breached this policy and will be subject to
formal counselling and disciplinary action, up to and including possible termination of the
employee’s employment.